Skip to main content
  • 24/7 Crisis Line:
    Anyone can experience a crisis. You are not alone.

    Help is just a call or text away - 24/7, 365 days a year - for youth, adults, or families.

    Call CenterPointe's  24/7 Crisis Line: 402.475.6695

    Dial 988 for the Suicide and Crisis Lifeline

    Or Text START to 741741 to reach the National Crisis Textline

    Want to see someone face-to-face? Walk-in crisis counseling available:

    2202 S. 11th Street

    Mon - Fri, 8am - 5pm

CenterPointe Blog

Think Pointe

CenterPointe's Commitment to Whole Health: Exploring the Model of Care

In the dynamic world of healthcare, the pursuit of enduring mental health and overall well-being necessitates a comprehensive approach that goes beyond surface-level symptoms to address the intricate factors shaping an individual's holistic wellness. CenterPointe's mission, 'to help the people we serve get better, sooner, for longer,' is a testament to our unwavering commitment. This commitment has led to the development of the CenterPointe Model of Care and its five foundational pillars. These pillars, the guiding principles of our services, ensure a personalized approach to each individual's unique needs and circumstances.


Pillar 1: Bio-Psycho-Social Model of Integrated Care

At the heart of our approach lies the Bio-Psycho-Social Model of Integrated Care, a paradigm that recognizes the intricate interplay between biological, psychological, and social drivers of health. Rooted in this holistic framework, our interdisciplinary teams collaborate to address the dimensions of each individual's unique circumstances. We empower individuals to journey towards enduring recovery and holistic well-being through comprehensive assessments and tailored interventions.

Our interdisciplinary team model facilitates collaborative care delivery, drawing upon the expertise of professionals from diverse disciplines, including psychiatry, psychology, social work, nursing, mental health professionals, addiction counselors, care managers, and peer support specialists. This collaborative approach enables us to offer comprehensive, evidence-based interventions tailored to individualized treatment goals. By addressing the interconnected biological, psychological, and social dimensions of health, we strive to empower individuals to navigate their recovery journeys with resilience and agency.

The Bio-Psycho-Social Model informs every facet of our clinical approach, from initial assessments to recovery planning and intervention strategies. During the assessment phase, our clinicians conduct thorough evaluations encompassing biological, psychological, and social domains to understand each individual's needs and challenges better. This comprehensive assessment serves as the foundation for developing personalized treatment plans that address the unique complexities of each person's situation.

This approach led CenterPointe to become a Certified Community Behavioral Health Clinic (CCBHC) and establish an internal primary care clinic. Recognizing the interconnected nature of individuals' physical, behavioral, and environmental needs, CenterPointe embraced the CCBHC model to integrate comprehensive, whole-person care into its service delivery. By adopting this model, CenterPointe aims to break down silos between mental health, substance use, and primary care services, ensuring seamless coordination and collaboration among multidisciplinary teams. Establishing an internal primary care clinic further highlights CenterPointe's commitment to holistic care, providing individuals access to essential medical services within the same integrated setting. By integrating primary care and behavioral health services, CenterPointe strives to address the diverse needs of individuals served and promote improved health outcomes and overall well-being.


Pillar 2: Housing First, Harm-Reduction Approach

Stable housing is not just a basic necessity; it's the bedrock of recovery and a catalyst for overall well-being. At CenterPointe, we embrace the Housing First principle and understand that individuals may need a safe and supportive living environment to prioritize their health and well-being. By making stable housing a fundamental part of our approach, we create an environment where individuals can thrive and focus on their journey to recovery.

Our harm-reduction philosophy, deeply rooted in compassion and non-judgment, is a testament to our belief in each individual's inherent dignity and autonomy. We meet individuals where they are in their recovery journey without imposing rigid expectations or punitive measures. Instead, we foster a collaborative environment that empowers individuals to make informed choices and progress toward their goals at their own pace.

Our supportive housing programs reflect our housing-first, harm-reduction philosophy. They provide individuals with safe, stable accommodations and access to essential resources and services. Whether it's transitional housing, permanent supportive housing, or rapid rehousing initiatives, our goal remains the same: to create a nurturing environment where individuals can heal, grow, and rebuild their lives free from the burdens of homelessness and instability.

Our harm-reduction philosophy extends beyond housing to encompass aspects of care delivery, including substance use treatment, mental health services, and support for individuals with co-occurring disorders. Rather than focusing solely on abstinence or sobriety as the sole indicators of success, we recognize and celebrate the incremental progress and positive changes individuals make along their recovery journey. By embracing a harm-reduction approach, we empower individuals to reclaim agency over their lives and pursue meaningful, sustainable recovery on their terms.

This second pillar embodies CenterPointe's commitment to meeting individuals with utmost respect and understanding, particularly in the face of substance use relapse. Rather than resorting to punitive measures or automatic discharge from treatment, CenterPointe prioritizes a harm-reduction approach that acknowledges the complex factors contributing to relapse and takes each individual's unique circumstances into account. By reframing substance use as a multifaceted issue influenced by biological, psychological, and social factors, CenterPointe emphasizes personalized care tailored to individuals' needs and experiences. This approach involves collaborative discussions with individuals to explore the underlying triggers and challenges contributing to relapse while providing support, resources, and encouragement along their recovery journey. Through this empathetic and individualized approach, CenterPointe aims to empower individuals to make positive changes at their own pace, fostering resilience and promoting sustainable recovery.


Pillar 3: Philosophy of Strength-Based, Trauma-Informed, Culturally Appropriate, & Person-Centered Care

Central to our philosophy is the belief in the inherent strengths and resilience of every individual we serve. Our approach is grounded in strength-based, trauma-informed, culturally appropriate, and person-centered care principles. We recognize the impact that past experiences may have on an individual's present behavior, and we strive to create a safe and supportive environment where healing can occur. Cultural humility guides our interactions, ensuring that care is tailored to each person's unique needs, values, and preferences.

Strength-based care focuses on identifying and building upon individuals' inherent strengths and capabilities, fostering a sense of empowerment and self-efficacy. By highlighting individuals' assets rather than deficits, we cultivate a strengths-focused mindset that promotes resilience and fosters positive outcomes.

Trauma-informed care acknowledges the pervasive impact of trauma on individuals' lives and recognizes the importance of creating a trauma-sensitive environment that prioritizes safety, trust, and empowerment. Through trauma-informed approaches, we strive to minimize re-traumatization and promote healing by fostering a culture of understanding, validation, and empathy.

Culturally appropriate care recognizes the diverse backgrounds, identities, and experiences of those we serve and seeks to provide care that is respectful, inclusive, and responsive to individuals' cultural beliefs, practices, and preferences. Cultural humility guides our interactions, encouraging ongoing self-reflection, learning, and openness to diverse perspectives.

Person-centered care places individuals at the forefront of their treatment journey, honoring their autonomy, preferences, and goals. By actively involving individuals in decision-making processes and tailoring care to their unique needs and circumstances, we empower them to take ownership of their health and well-being.

Our strength-based, trauma-informed, culturally appropriate, and person-centered care philosophy permeates every aspect of our clinical approach, from therapeutic interventions to organizational policies and practices. Whether it involves individual therapy sessions, group workshops, or community outreach initiatives, our goal remains consistent: to create a nurturing, inclusive environment where individuals feel respected, valued, and supported on their journey toward healing and recovery.

The third pillar highlights CenterPointe's commitment to honoring the dignity and agency of every individual served, including our conscientious use of person-centered language. At CenterPointe, we recognize the profound impact that language can have on individuals' sense of identity, empowerment, and self-worth. Therefore, we avoid terms such as client, consumer, or patient, which may carry connotations of passivity or objectification. Instead, we prioritize the use of individuals' names or refer to them simply as people or individuals, emphasizing their inherent worth and autonomy. By adopting person-centered language, we strive to foster a culture of respect, empathy, and partnership, where individuals feel valued, heard, and empowered in their journey toward healing and recovery.


Pillar 4: Using Evidence-Based Practices

The most effective treatments are rooted in rigorously tested evidence-based practices. We employ a range of evidence-based interventions, including the Zero Suicide Framework, Motivational Interviewing, Cognitive-Behavioral Therapy (CBT), Dialectical-Behavioral Therapy (DBT), Contingency Management (CM), and Collaborative and Concurrent Documentation. These practices not only support individuals in their recovery journey but also contribute to our services' overall quality and effectiveness.

For instance, The Zero Suicide Framework provides a comprehensive approach to suicide prevention and intervention, incorporating evidence-based strategies for identifying individuals at risk, intervening effectively, and promoting continuity of care.

Motivational Interviewing, an individual-centered, directive therapeutic approach, helps individuals explore and resolve ambivalence about change, enhancing their intrinsic motivation to pursue positive behavioral changes. 

Cognitive-Behavioral Therapy (CBT) targets maladaptive thoughts and behaviors, helping individuals develop coping skills and problem-solving strategies to manage stressors and challenges effectively.

Dialectical-Behavioral Therapy (DBT) combines cognitive-behavioral techniques with mindfulness-based practices, offering individuals skills for emotion regulation, distress tolerance, interpersonal effectiveness, and mindfulness. Contingency Management (CM) utilizes behavioral reinforcement strategies to encourage and reward positive behaviors, such as abstinence from substance use or engagement in treatment activities.

Collaborative and Concurrent Documentation enhances communication and collaboration among multidisciplinary team members. This facilitates real-time documentation of treatment plans, progress notes, and clinical observations. 

By leveraging evidence-based practices, we ensure that individuals receive the most effective, clinically validated interventions tailored to their unique needs and circumstances.


Pillar 5: Making Data-Informed Decisions

Data-driven decision-making is a powerful tool that empowers us to continuously improve the quality of care we provide. At CenterPointe, we value the systematic collection and analysis of data to inform clinical practice, enhance service delivery, and optimize outcomes for those we serve. By leveraging data-informed strategies, we can identify trends, measure progress, and make informed adjustments to our programs and services to better meet the evolving needs of our individuals, thereby making a significant impact on their health and well-being.

Our data collection efforts encompass a wide range of quantitative and qualitative measures, including standardized assessments, clinical outcomes measures, individual satisfaction surveys, and qualitative feedback from individuals and stakeholders.

Quantitative data, such as scores from validated assessment tools like the Daily Living Activities (DLA-20), provides valuable insights into individuals' symptom severity, functional impairment, and treatment progress over time. By tracking these metrics longitudinally, we can identify areas of improvement, monitor treatment effectiveness, and adjust interventions accordingly to optimize outcomes.

Qualitative data, including individual narratives, feedback, and testimonials, offer contextual insights into individuals' lived experiences, preferences, and perceptions of care of our patients. Through qualitative analysis, we can gain a deeper understanding of the factors influencing individuals' engagement, satisfaction, and outcomes, allowing us to tailor our services to better meet their needs and preferences. 

In addition to collecting data, we prioritize rigorous analysis and interpretation to extract actionable insights and inform decision-making. Our data analytics team utilizes statistical methods, trend analysis, and predictive modeling to identify patterns, correlations, and areas for improvement within our programs and services. By synthesizing data from multiple sources, we can generate comprehensive reports and dashboards that provide stakeholders with actionable information to guide strategic planning and resource allocation.

CenterPointe fosters a culture of continuous quality improvement, where data-driven insights drive refinements to our clinical protocols, treatment approaches, and organizational practices. Through regular performance monitoring and feedback loops, we can identify opportunities for innovation, implement evidence-based best practices, and enhance the overall effectiveness and efficiency of our services.

CenterPointe's Model of Care reflects our unwavering dedication to providing holistic, evidence-based, and person-centered services that empower individuals to achieve their health and recovery goals. Through our five foundational pillars we strive to create a therapeutic environment that fosters empowerment, resilience, and hope for all individuals seeking support for their mental health and well-being. Together, we can create a brighter, health